Shipping Policy

At Bong Hut, we are committed to ensuring that your orders are processed and shipped as quickly and discreetly as possible. Please review our shipping policy below for details about shipping options, costs, and procedures.

1. Shipping Options & Pricing

We offer the following shipping options:

- Standard Shipping: $10
Estimated delivery time: 4-7 business days (depending on location).

- Express Shipping: $20
Estimated delivery time: 1-3 business days (depending on location).

Please note: These are estimated delivery times and may vary depending on the courier service and external factors.

2. Discreet Shipping

We understand the importance of privacy when receiving your order. Rest assured that all products are shipped discreetly. Our packaging does not reveal the contents, so you can shop with confidence knowing your items will arrive in plain, unmarked packaging.

3. Large Orders & Multiple Shipments

For larger orders, or if you have ordered multiple products, items may be shipped in separate packages depending on the size and nature of the products. This ensures that your order is processed as efficiently as possible.

4. Shipping Times

- Processing Time: Orders are typically processed within 1-2 business days after payment is received.

- Shipping Time: The delivery time will depend on your selected shipping method and your location. Please refer to the shipping options for estimates.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number to follow your package’s journey. You can use the tracking number to check the status of your shipment through the courier’s website.

6. Shipping to Australia Only

Currently, we only ship within Australia.

7. Missing or Delayed Shipments

While we make every effort to ensure timely delivery, please note that shipping times are estimates and delays may occur due to factors outside of our control, such as weather conditions or courier delays. If you have not received your order within the expected time frame, please contact us at hello@bonghut.com.au, and we will assist you in resolving the issue.

8. Contact Us

For any shipping-related inquiries, please contact us at:

- Email: hello@bonghut.com.au