Refund Policy

At Bong Hut, we take pride in the quality of our products. Please read the following refund policy carefully. By making a purchase, you agree to these terms.

1. Refund Eligibility

We offer refunds only for unused damaged products. To be eligible for a refund, the product must meet the following criteria:

- Damaged Upon Arrival: The product must be damaged when received.

- Unused Condition: The product must be unused, and in the original packaging.

- Proof of Purchase: A valid proof of purchase (receipt or order confirmation) is required to process the refund.

2. Requesting a Refund

If you have received a damaged product that meets the criteria above, please contact us at hello@bonghut.com.au within 7 days of receiving the product. Include the following information in your email:

- Order number

- Photos of the damaged product

- Proof of purchase

3. Refund Process

Once we receive your request, our team will assess the issue and determine whether the refund is valid. If your refund is approved, we will notify you via email and provide instructions on how to return the product.

Refunds will be processed via the original payment method. Please allow up to 7 business days for the refund to be credited to your account once the return is processed.

4. Non-Refundable Products

- Products that have been opened, used, or tampered with are not eligible for a refund.

- Products that are returned without the original packaging or proof of purchase will not be eligible for a refund.

5. Contact Us

For any refund-related inquiries or issues, please contact us at:

- Email: hello@bonghut.com.au

We strive to resolve any concerns quickly and efficiently to ensure a positive shopping experience.